Long-term placement results in less ink output or no ink output from the print-head. What should we do?
First, take out the ink cartridge and shake it vigorously to confirm whether there is still ink. If there is no ink, please replace the ink cartridge.
2. Enter the UI device maintenance interface and click "nozzle cleaning" to clean the nozzle for multiple times;
3. Wipe the nozzle with absorbent paper towel; If the above actions cannot improve this problem, please replace the cartridge before use!
Can it be color printed？
Only single color printing, ink color: black, blue, red, yellow, green, white, invisible;
Can other brands of cartridges with chips be used on our machines?
No, the machine of our company can only use the original cartridge of our company, which is incompatible with other brands. If forced to use, it may burn the machine or the encryption chip. And vice versa
Can Aqueous ink cartridge be used on Solvent machines?
No, the model does not match, the cartridge will not be recognized; And vice versa.
Can the machine work while charging?
Yes, the machine does not affect normal use during charging.
If the product needs to upgrade the firmware version, do you need to send it back to the original factory for upgrade?
No need to return to original factory; Download the firmware from the official website or contact the after-sales staff to get the firmware, extract the firmware and copy it to the U disk -- insert the firmware into the machine and start it up -- enter the equipment maintenance -- firmware upgrade -- confirm (if the power of the machine is less than 35%, be sure to connect the external power adapter before upgrading)
How long does the charging time take after the power of the product has run out of automatic shutdown?
With the original power adapter, it takes only 3 hours to charge up to 100%.
Why can't all the pictures on the U disk be displayed and some of them can't be printed?
Picture printing has requirements on the format and size of pictures, please pay attention to the following points:
1, the machine only recognizes BMP, JPEG, PNG images;
2. The pixel of the printed picture shall not exceed 4800*150 pixels;
3, the picture file name must be named with letters and Numbers.
Can the cartridge be plugged in and out in the boot state?
Yes, support cartridge hot plug.
What's the difference between BT-HH6105B1 and BT-HH6105B2?
BT-HH6105B1 is a water-based machine, equipped with water-based ink cartridges, suitable for absorbent material such as cartons.
BT-HH6105B2 is a fast-drying machine, equipped with fast-drying ink cartridges, suitable for printing of plastic bags, metals, glass and other materials.